Terms and Conditions

OSM Solutions Ltd

Last Updated: Wednesday 7 January 2026

These Terms & Conditions govern your use of the OSM Solutions Ltd website and the services provided by OSM Solutions Ltd (“we”, “us”, “our”).

By accessing our website, submitting an enquiry, or engaging our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree, you disagree with our website or services.

OSM Solutions Ltd provides structured dispute-resolution support, commercial risk assessment, and dispute-preparation services.

OSM Solutions Ltd is not a law firm. We do not provide legal advice or carry out reserved legal activities. Where a matter requires regulated legal services, we can work alongside appropriately regulated solicitors to support coordination, documentation, and case preparation. 

Our services may include, but are not limited to:

• Dispute assessment and early-stage evaluation
   
• Case preparation and documentation support
   
• Negotiation and mediation support (non-representational)
   
• Commercial and dispute risk management
   
• Coordination and preparation support alongside regulated legal professionals
   

The precise scope of any engagement will be defined and agreed in writing before work begins.

Nothing on this website or within our services constitutes legal advice.

We do not:

• Provide reserved legal activities.
   
• Conduct litigation
   
• Represent clients before courts or tribunals.
   

Clients remain responsible for obtaining independent legal advice where required.

All engagements are subject to:

• A clearly defined scope of work
   
• Agreed objectives
   
• Agreed fees (including any fixed-fee arrangements)
   

Fees are payable in accordance with the terms agreed at the outset of the engagement. Unless otherwise stated, payments are non-refundable once work has commenced.

5. a. How an engagement is formed

• Initial assessment is informational/triage.
   
• Work begins only after the written scope + fee acceptance.
   
• You may refuse matters

 Submitting an enquiry does not create a client relationship.
 

We confirm scope, fees, and deliverables in writing before work begins.

Clients agree to:

• Provide accurate, complete, and timely information.
   
• Respond promptly to reasonable requests for information.
   
• Use our services lawfully and in good faith.
   

We are not responsible for delays or outcomes resulting from incomplete, inaccurate, or withheld information.

To the maximum extent permitted by law:

• We are not liable for indirect, consequential, or economic losses.
   
• We do not guarantee outcomes, resolutions, or results.
   
• Our total liability, whether in contract, tort, or otherwise, shall not exceed the fees paid for the relevant service.e
   

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.

We treat all client information as confidential and will not disclose it except:

• Where required by law
   
• Where disclosure is necessary to perform the agreed services
   
• Where consent has been given
   

This obligation continues after an engagement ends.

Personal data is processed in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

OSM Solutions Ltd is registered with the Information Commissioner’s Office (ICO) and complies with UK GDPR and the Data Protection Act 2018.

All content on this website, including text, branding, logos, and materials, is the property of OSM Solutions Ltd unless otherwise stated.

You may not copy, reproduce, or distribute any content without prior written permission.

You agree not to:

• Use the website for unlawful purposes.
   
• Attempt to gain unauthorised access to systems.
   
• Interfere with the website’s operation or security.
   

We may suspend or restrict access to the website at any time without notice.

Our website may include links to third-party websites for convenience. We do not control or endorse these sites and accept no responsibility for their content or practices.

We reserve the right to decline, suspend, or terminate an engagement where:

• Continued involvement would be inappropriate.
   
• Instructions are unlawful or unethical.l
   
• Fees remain unpaid
   

Termination does not affect accrued rights or obligations.

The laws of Scotland govern these Terms & Conditions.

Any disputes arising from them shall be subject to the exclusive jurisdiction of the Scottish courts.

We may update these Terms & Conditions from time to time. The latest version will continuously be published on our website.

Continued use of the website or services constitutes acceptance of updated terms.

For questions regarding these Terms & Conditions, please contact:

OSM Solutions Ltd
Wilson Business Park,
1 Queen Elizabeth Avenue,
Hillington, Glasgow, G52 4NQ

Email: resolutions@osm.solutions