Reputation & Dispute Exposure Management
This service supports businesses in identifying, managing, and controlling reputational and dispute-related exposure before issues escalate, and during active disputes where commercial, reputational, or procedural risk exists.
We work with organisations facing emerging conflicts, complaints, adverse customer feedback, insurer-facing issues, or situations where unmanaged exposure could undermine negotiation leverage, commercial outcomes, or future legal positioning.
Our role is structured and preventative where possible, and stabilising where matters are already live. We help clients assess risk, contain exposure, and take proportionate steps to protect commercial position and reputation while disputes are resolved.
This service does not involve the provision of reserved legal services or public relations activity. Where formal legal action or regulated advice is required, we coordinate preparation and escalation alongside appropriately regulated solicitor firms.
How This Service Works
Step 1 — Exposure Assessment
We assess the nature and extent of reputational, commercial, and dispute-related exposure to determine proportional risk and urgency.
Step 2 — Stabilisation & Containment
We support early intervention measures to contain escalation, manage exposure, and stabilise the situation while options are assessed.
Step 3 — Response & Escalation Planning
We assist in planning proportionate responses, escalation thresholds, and next steps aligned with commercial objectives and risk tolerance.
Step 4 — Integration With Dispute Support
Where disputes progress or formal resolution becomes necessary, this service integrates with our dispute resolution and preparation support and coordinates alongside regulated solicitor firms where required.
