Dispute Resolution & Mediation Support
This service supports businesses and private clients in resolving disputes efficiently and proportionately, without defaulting prematurely to formal litigation.
We provide structured assessment, strategic preparation, and mediation-focused support across a range of commercial, contractual, employment, and consumer disputes. Our role is to clarify positions, manage risk, and pursue resolution through controlled negotiation or mediation where appropriate based on the circumstances.
Where disputes require escalation into formal proceedings, we support preparation and coordination alongside regulated solicitor partners to ensure continuity, compliance, and cost control.
When This Service Is Appropriate
This service is appropriate where a dispute has arisen and early structure, assessment, and control are required to avoid unnecessary escalation.
It is commonly used where parties require support to:
- clarify positions and assess dispute merits
- prepare documentation and evidence
- manage communication between parties
- pursue negotiation or mediation in a controlled manner
This includes commercial, contractual, employment, and consumer disputes where proportionate resolution remains achievable.
Where matters require formal litigation or reserved legal activity, this service supports preparation and coordination alongside regulated solicitor partners, ensuring matters progress with clarity and appropriate oversight.
What This Service Includes
This service typically includes:
This service typically includes:
This service typically includes:
- Initial dispute assessment and proportionality review
- Clarification of positions, objectives, and risk exposure
- Preparation of correspondence, position statements, and supporting documentation
- Negotiation strategy and mediation-focused preparation
- Ongoing case oversight and structured progression
- Coordination with regulated solicitors where escalation is required
This service does not include:
This service typically includes:
This service typically includes:
- The provision of reserved legal services
- Formal legal representation or advocacy
- Issuing or conducting litigation
- Acting as a solicitor or law firm
How This Service Works
Step 1
1. Initial Assessment
We assess the dispute, relevant documentation, risk exposure, and commercial context to establish proportionality and next steps.
Step 2
2. Strategy & Preparation
We define an appropriate resolution strategy and prepare communications, evidence, and negotiation positioning.
Step 3
3. Engagement & Resolution
We support negotiation or mediation efforts in a controlled and proportionate manner.
Step 4
4. Escalation Coordination (If Required)
Where formal proceedings are necessary, we coordinate preparation alongside regulated solicitor partners to ensure continuity, compliance, and oversight.
Scope & Boundaries
This service provides structured dispute resolution support, including mediation-aligned preparation and negotiation, within a clearly defined scope. It is designed to support assessment, preparation, negotiation, and proportionate resolution of disputes.
This service does not include the provision of reserved legal activities, the conduct of litigation, or the provision of regulated legal advice. Where such activity is required, matters are coordinated alongside appropriately regulated solicitor firms.
All engagements operate within an agreed scope and objectives to ensure clarity, proportionality, and effective control throughout the dispute resolution process.
Engagement & Next Steps
Let's Get Started
Engagement typically begins with a structured case assessment to clarify the nature of the dispute, assess risk and proportionality, and determine the most appropriate resolution pathway.
All enquiries are handled confidentially.
Fixed-fee options available. Scope and objectives are agreed in advance.
OSM Solutions | Trading name of OSM Solutions Ltd
Headquarters: Wilson Business Park, 1 Queen Elizabeth Avenue, Hillington, Glasgow, G52 4NG Meeting Rooms & Video Conference Office: Hillington Park, 1 Ainslie Road, Hillington, Glasgow, G52 4RU
Office: 0333 339 0550 | WhatsApp: +44 07825 807777
Copyright © 2025 OSM Solutions - All Rights Reserved. OSM is not a law firm. No legal advice or reserved legal activities.
