About OSM Solutions

OSM Solutions Ltd provides structured dispute resolution and commercial risk support for businesses and individuals navigating complex and sensitive matters.

Our work operates at the point where commercial judgment, procedural discipline, and proportional decision-making are essential. We support clients in properly assessing disputes, controlling exposure, and pursuing resolution without unnecessary escalation or open-ended costs.

Our approach is defined by clarity of scope, fixed-fee certainty, and disciplined preparation. We are not a law firm and do not provide reserved legal services. Where matters require formal legal proceedings, we work alongside appropriately regulated solicitor firms to ensure issues progress correctly, proportionately, and with clear separation of roles.

OSM Solutions was established to provide a credible, cost-controlled alternative to traditional legal engagement models, focused on informed decision-making, risk containment, and practical outcomes rather than process for its own sake.

Purpose and Positioning

OSM Solutions Ltd was established to support matters where disputes, complaints, or commercial exposure require careful assessment and disciplined handling.

Our role is deliberately positioned between informal resolution and formal legal escalation. We support clients at points where unmanaged risk, poor preparation, or premature escalation can increase cost and complexity.

We focus on assessment-led support, proportionate decision-making, and structured preparation. This allows clients to approach disputes with clarity and control, and to progress matters responsibly where escalation becomes necessary.

OSM Solutions is not a law firm. Our services are designed to complement regulated legal advice, not replace it, by ensuring that matters are properly assessed, prepared, and managed before and alongside formal proceedings.

Working Alongside Clients and Professionals

Business professionals reviewing documents during a dispute assessment meeting

Our work frequently involves coordination with clients, advisers, and regulated professionals where disputes or exposure issues require input from multiple parties.

We work in a structured and collaborative manner, with clear separation of roles and responsibilities. This ensures that assessment, preparation, and support are delivered without duplicating or conflicting with regulated legal advice.

Where clients are already working with solicitors or insurers, we support preparation, information management, and procedural readiness to ensure matters progress efficiently and proportionately.

This approach allows all parties to operate within their respective remits, reduces unnecessary friction, and supports informed decision-making at each stage of a dispute or exposure issue.

Our Role & Philosophy

OSM Solutions operates as a dispute-focused advisory and strategic support provider. Our role is to help clients understand the true nature of a dispute, assess risk realistically, and pursue proportionate resolution pathways based on evidence and commercial context.

We do not approach disputes as abstract legal problems. We approach them as managed processes that require structure, preparation, and clear decision-making at each stage.

Our philosophy is grounded in early assessment, disciplined scope control, and avoiding unnecessary escalation wherever possible. Where escalation is unavoidable, we ensure matters are properly prepared and coordinated with regulated legal professionals.

This approach allows clients to retain control, manage cost exposure, and make informed decisions throughout the lifecycle of a dispute.

Our Team

OSM Solutions operates through a small, senior-led structure focused on dispute assessment, preparation, and strategic support.

Work is overseen by experienced professionals with backgrounds spanning commercial operations, dispute management, and regulatory-aware case preparation. This ensures matters are approached with judgment, procedural discipline, and appropriate escalation control.

Where disputes require formal legal advice or representation, OSM Solutions works alongside appropriately regulated solicitor firms. This collaborative structure ensures clarity of responsibility, regulatory compliance, and effective coordination at each stage of a matter.

This model allows clients to benefit from focused expertise and continuity of oversight without the complexity or cost associated with large, multi-layered teams.

Our Approach to Dispute Support

OSM Solutions Ltd provides structured dispute and exposure support for businesses and individuals facing complex or sensitive issues.

Our work focuses on early assessment, proportional response, and disciplined preparation. We support matters at different stages, from emerging disputes and unmanaged exposure through to preparation for formal resolution alongside regulated professionals where required.

We are not a law firm. Our role is to provide clarity, structure, and practical support where disputes, complaints, or commercial risks require careful handling.

Our approach is evidence-led, commercially aware, and grounded in experience across a wide range of dispute scenarios. We prioritise containment, preparation, and controlled escalation over unnecessary confrontation.

Every matter is assessed on its own facts, with scope and support tailored accordingly.

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OSM Solutions | Trading name of OSM Solutions Ltd

Headquarters: Wilson Business Park, 1 Queen Elizabeth Avenue, Hillington, Glasgow, G52 4NG Meeting Rooms & Video Conference Office: Hillington Park, 1 Ainslie Road, Hillington, Glasgow, G52 4RU