Privacy Policy

OSM Solutions Ltd

Last Updated: Wednesday 7 January 2026

OSM Solutions Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data provided through our website, including enquiries and case assessment requests.

Company Name: OSM Solutions Ltd
Registered Office:

                                   Wilson Business Park

                                   1 Queen Elizabeth Avenue

                                   Hillington

                                   Glasgow

                                   G52 4NQ

 
Email: privacy@osm.solutions

OSM Solutions Ltd acts as a data controller for the purposes of data protection legislation.

We collect only the personal data that you choose to provide when contacting us via our website or enquiry forms. This may include:

• Name
   
• Email address
   
• Contact telephone number
   
•  Message/enquiry details ( Enquiry details submitted via the message field ) 

• Any information you voluntarily include in your message
   

We do not collect special category (sensitive) personal data unless you choose to provide it as part of an enquiry.

We process personal data on the following lawful bases under UK GDPR:

• Legitimate Interests: where processing is necessary to respond to enquiries, assess matters, and communicate with prospective or existing clients.
   
• Consent: where required, permission will be obtained explicitly (for example, where additional information is requested beyond an initial enquiry).
   

You may withdraw consent at any time by contacting us.

We use your personal data solely to:

• Respond to enquiries and case assessment requests.
   
• Communicate with you regarding your enquiry.
   
• Assess whether our services are appropriate for your matter.
   

We do not use your data for marketing purposes unless you have explicitly consented to this separately.

We use essential website functionality and may use minimal analytics/cookies where enabled. You can manage preferences via the cookie controls. 

We do not sell, trade, or transfer your personal data to third parties.

Your data is stored securely on servers provided by our website hosting provider, 123-reg, which applies industry-standard security measures including SSL encryption and firewall protection.

Where professional collaboration is required (for example, with regulated legal professionals), this will occur only where necessary and in accordance with applicable confidentiality and data protection obligations.

OSM Solutions Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller and processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

ICO Registration Number: ZB999896

Our ICO registration certificate is available on request.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

• Enquiry data is retained for up to 24 months from the date of last contact.
   
• Data may be deleted earlier upon request.
   

Once the retention period expires, data is securely deleted.

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request deletion of your data (where applicable)
   
• Object to or restrict processing in specific circumstances
   

Emailing privacy@osm.solutions can make requests. We aim to respond to rights requests within one month (UK GDPR standard), and may extend by two months for complex requests. 

Our website does not use tracking cookies, analytics pixels, or session recording tools.

A cookie consent banner is displayed for transparency, even though no non-essential cookies are currently active.

We take appropriate technical and organisational measures to protect personal data, including:

• Secure hosting infrastructure
   
• Encrypted data transmission (SSL)
   
• Restricted access to authorised personnel only
   

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data relating to children.

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page with a revised “Last Updated” date.

Where changes are significant, we will notify you where appropriate.

For privacy-related questions, requests, or concerns, please contact:

Email: privacy@osm.solutions 

OSM Solutions Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data provided through our website, including enquiries and case assessment requests.

Company Name: OSM Solutions Ltd
Registered Office: Wilson Business Park

                                   1 Queen Elizabeth Avenue

                                   Hillington

                                   Glasgow

                                   G52 4NQ
Email: privacy@osm.solutions

OSM Solutions Ltd acts as a data controller for the purposes of data protection legislation.

We collect only the personal data that you choose to provide when contacting us via our website or enquiry forms. This may include:

• Name
   
• Email address
   
• Contact telephone number
   
• Any information you voluntarily include in your message
   

We do not collect special category (sensitive) personal data unless you choose to provide it as part of an enquiry.

We process personal data on the following lawful bases under UK GDPR:

• Legitimate Interests: where processing is necessary to respond to enquiries, assess matters, and communicate with prospective or existing clients.
   
• Consent: where required, consent will be obtained explicitly (for example, where additional information is requested beyond an initial enquiry).
   

You may withdraw consent at any time by contacting us.

We use your personal data solely to:

• Respond to enquiries and case assessment requests.
   
• Communicate with you regarding your enquiry
   
• Assess whether our services are appropriate for your matter
   

We do not use your data for marketing purposes unless you have explicitly consented to this separately.

 We do not send marketing communications unless you have explicitly opted in. 

We do not sell, trade, or transfer your personal data to third parties.

Your data is stored securely on servers provided by our website hosting provider, 123-reg, which applies industry-standard security measures including SSL encryption and firewall protection.

Where professional collaboration is required (for example, with regulated legal professionals), this will occur only where necessary and in accordance with applicable confidentiality and data protection obligations.

OSM Solutions Ltd is registered with the UK Information Commissioner’s Office (ICO) as a data controller and processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

ICO Registration Number: ZB999896

Our ICO registration certificate is available on request.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

• Enquiry data is retained for up to 24 months from the date of last contact
   
• Data may be deleted earlier upon request
   

Once the retention period expires, data is securely deleted.

Under UK GDPR, you have the right to:

• Request access to the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request deletion of your data (where applicable)
   
• Object to or restrict processing in certain circumstances
   

Requests can be made by emailing privacy@osm.solutions. We aim to respond within 14 working days.

 We may need to verify your identity before processing your request.” 

Our website does not use tracking cookies, analytics pixels, or session recording tools.

A cookie consent banner is displayed for transparency, even though no non-essential cookies are currently active.

We take appropriate technical and organisational measures to protect personal data, including:

• Secure hosting infrastructure
   
• Encrypted data transmission (SSL)
   
• Restricted access to authorised personnel only
   

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data relating to children.

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page with a revised “Last Updated” date.

Where changes are significant, we will notify you where appropriate.

For privacy-related questions, requests, or concerns, please contact:

Email: privacy@osm.solutions