Why Choose OSM Solutions?
“About OSM Solutions | Growth Strategy, Mediation & AI Branding”
WHY CHOOSE OSM SOLUTIONS
Expert Conflict Resolution & Strategic Business Support for SMEs
At OSM Solutions, we empower businesses with actionable strategies that drive growth, resolve conflicts, and protect your interests, both legally and commercially.
With a 99% win ratio and 100% client satisfaction, our expert conflict resolution services have helped countless companies and private clients successfully pursue or defend legal actions, achieving real-world results without unnecessary legal costs.
We combine legal expertise with practical business strategy to tackle challenges such as unpaid invoices, contract disputes, HR issues, lease negotiations and tribunal cases, giving you clarity, confidence, and control from start to finish.
WHAT WE DO
We blend business consultancy, mediation, and strategic support to resolve conflicts, optimise operations, and strengthen your brand reputation.
Conflict Resolution & Mediation
More Than Legal Help — Your Strategic Business Partner
We don’t just solve problems — we prevent them.
Our mediation and conflict-management services help businesses and individuals achieve fair resolutions for disputes, contract issues, HR challenges and tribunals.
Whether you’re pursuing a claim or defending one, we guide you every step of the way with expert insight and proven results.
Reputation Management
We help you turn negative reviews into opportunities for trust.
From Google Reviews to Trustpilot, we develop a plan to restore and protect your online reputation long-term.
Mentorship & Leadership Development
Empowering business owners and managers with practical coaching in decision-making, communication and crisis management.
WHY WE’RE DIFFERENT
✅ Fixed-Fee Certainty – Unlike traditional solicitors, we work on a clear fixed-fee basis, giving you peace of mind whether your matter takes hours or months to resolve. No surprise costs. No hourly rates.
✅ Affordable Expertise – Professional support and legal-style guidance at a fraction of the price of most law firms.
✅ Proven Success – A 99% win ratio and 100% client satisfaction record demonstrate our commitment to real outcomes.
✅ No Legal Jargon – Clear, practical advice that makes sense.
✅ Fast & Effective – We act quickly to assess, plan, and resolve your matter without delay.
✅ Comprehensive Support – From conflict strategy and documentation to negotiation and follow-up, we’re with you all the way.
WHO WE HELP
We work with startups, local businesses, and growing SMEs across every sector, including:
- Gyms and fitness centres
- Salons and clinics
- Trades and property services
- Retail and e-commerce businesses
- Private clients facing insurer or holiday company disputes
If you’re facing challenges with growth, disputes, or customer issues, OSM Solutions is your trusted partner.
LOCAL EXPERTISE, NATIONAL REACH
Based in Scotland, we proudly serve clients across Scotland, from Glasgow and Edinburgh to Paisley and beyond.
Wherever you’re based, we’re ready to help you turn challenges into opportunities for success.
LET’S MOVE YOUR BUSINESS FORWARD
Your Growth. Our Mission.
📞 Book a Free Case Review | 📧 Request a Fixed-Fee Quote
Quick Summary
- 99% Win Ratio
- 100% Customer Satisfaction
- Fixed Fees — Transparent pricing, no hidden costs
- Cheaper than traditional solicitors
- Fast resolutions, whether it takes hours or months
Founder and Managing Partner at OSM Solutions
Message from the Founder. Adi Osborne
Message from the Founder, Adi Osborne
After more than 3 decades working with businesses of every size and sector, from local independents to national firms, I kept seeing the same pattern:
Leaders are overwhelmed by disputes, drained by legal costs, and uncertain who to trust.
I founded OSM Solutions to change that.
Not as another consultant, but as a true fixer and advocate for business owners, someone who understands that resolution and progress shouldn’t come at the expense of financial survival.
Over the years, I personally experienced what many of my clients face today, paying tens of thousands in solicitor fees to reach an outcome that could have been achieved faster and more fairly.
That experience taught me the court process inside out, but more importantly, it proved that there is a better way.
If I hadn’t been able to afford those legal fees, I would never have been able to pursue a wrongdoing. That’s why OSM Solutions operates on a transparent fixed-fee model. So cost is never a barrier to justice or resolution.
Today, we help businesses and private clients resolve disputes, rebuild trust, and protect their interests , with a 99% win ratio and 100% client satisfaction to prove it.
Whether you’re pursuing a claim or defending one, we give you clarity, confidence, and control without the runaway legal bills.
If your business is stuck in conflict, struggling with growth, or simply needs direction,
let’s fix it together.
Adi Osborne
Founder & Managing Partner
OSM Solutions Ltd
About OSM Solutions - Osborne Strategic Management Solutions
Our Mission
Our Mission
Resolving Conflicts. Restoring Confidence. Rebuilding Success.
At OSM Solutions, our mission is simple: to help Scottish businesses and private clients overcome challenges, resolve disputes, and rebuild with confidence.
We believe every business deserves access to fair, affordable, and expert support without the financial barriers that often prevent people from pursuing justice or progress.
From contract disputes and customer complaints to leadership challenges and operational breakdowns, we bring clarity, strategy, and strength where others see only complexity.
Our fixed-fee approach means you always know where you stand, whether your matter takes hours or months, the cost remains transparent and predictable.
Based in Glasgow and serving clients across Scotland and the wider UK, we’ve helped countless companies and individuals achieve resolutions that restore peace of mind and unlock future growth, all backed by our 99 % win ratio and 100 % customer satisfaction.
Whether you need to resolve a dispute, rebuild trust, or strengthen your leadership, OSM Solutions is here to help you move forward with confidence.
Our Team
Meet Our Team
At OSM Solutions, our team is made up of experienced mediators, conflict-resolution specialists, business advisors, and leadership mentors dedicated to helping Scottish businesses and private clients find clarity, fairness, and growth.
With more than 30 years of combined experience across industries, from hospitality and retail to property, fitness, and professional services, we understand the pressures business owners face when disputes or operational setbacks arise.
To ensure every client receives the highest level of expertise, we also work in collaboration with trusted legal firms on more complex projects and partner with specialist consultants across finance, compliance, and operations. This allows us to provide comprehensive, accurate, and commercially sound advice in every matter.
Every member of our extended team shares one goal:
to deliver real results without unnecessary complexity or cost.
Whether we’re guiding a business through a contractual dispute, helping a company rebuild its customer relationships, or mentoring a leadership team through change, our approach remains the same practical, transparent, and outcome-driven.
We’re proud to combine legal-style expertise with real-world business insight, giving our clients the confidence to resolve conflict, lead effectively, and move forward stronger than before.
Our Approach
Practical. Transparent. Results-Focused.
At OSM Solutions, we take a direct, no-fluff approach to resolving business challenges from complex disputes and mediation cases to leadership development and customer experience repair.
Our method is simple: understand the problem, identify the root cause, and implement a solution that lasts.
We combine conflict-resolution expertise, commercial insight, and leadership mentorship to help Scottish SMEs and private clients regain control, reduce stress, and move forward with confidence.
When cases require deeper legal input, we collaborate with trusted law firms and specialist consultants, ensuring every client benefits from the right level of technical and professional expertise without paying inflated legal fees.
With more than 30 years of hands-on experience across sectors including hospitality, retail, property, fitness, and professional services, we understand how real businesses operate and what it takes to get results.
We don’t just plan. We resolve, rebuild, and strengthen, so you can focus on leading your business, not fighting fires.
